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Showing posts with label Advice for Consultants. Show all posts
Showing posts with label Advice for Consultants. Show all posts

Monday, June 16, 2014

Fundraising Effectiveness or Three Steps Forward, Two Steps Back!



AFP and The Urban Institute recently published their “2013 Fundraising Effectiveness Survey Report”. The report summarized data from 2,840 nonprofits covering their fundraising efforts for 2011-2012. It contained some very interesting and compelling facts:


  • For every $100 gained through fundraising in 2011-2012, $96 was lost through gift attrition.
  • Gains of 866,000 new donors were offset by losses of 909,000 lapsed donors for a negative growth in donors of 44,000.
  • Larger organizations fared much better than smaller ones; organizations raising over $500k had an average net gain of 16.6%, organizations in the under $100k group had an average net loss of -13.5%.
  • The average donor retention rate for all categories is 41%.
  • The retention rate for first time donors is even more dire: 22.9%, but if you can get the second donation it jumps to 60.8%.
  • The total of philanthropic giving in the USA has remained at 2.0% of GDP for the past 40 years.
  • It costs less to retain and motivate an existing donor than to attract a new one. Taking positive steps to reduce gift and donor losses is the least expensive strategy for increasing net fundraising gains.
It’s not rocket science and for most of us none of this information will be that surprising. The report contains lots of statistics and methodologies. It also has some trenchant advice for those of us looking at it seriously. We work so hard to get donors in the front door; we need to work just as hard to keep them from slipping out the back.So, remembering that what gets measured gets improved upon:
  • Do you know your donor retention rate?
  • Have you established a donor retention goal?
  • Does the retention rate measure by donors and dollars?
  • Do you know downgrades as well as no gift at all by donor?
  • How often do you communicate with donors directly? (An email doesn’t count.)
  • Have you gotten advice from the experts, Clair Axelrad, Dr. Adrian Sargeant and Tom Ahern specifically? Tom was the keynote speaker at last November’s Philanthropy Day in Delaware. Adrian Sargeant will be the 2014 Philanthropy Day (Delaware) keynote.
Think of ways to make net gains instead of always trying to make up lost ground.

Tuesday, January 7, 2014

FEASIBILITY STUDIES AND CAPITAL CAMPAIGNS- WHY BOTHER?


Happy New Year!  What resolutions have you made for your organization in 2014?  Is it time to rethink your organizational strategy?  Or, as the economy continues to improve, is it time to think about a capital campaign?  And if so, should we do a feasibility study?

Many times when we visit a potential client there is someone on the interview team who invariably says “This feasibility study thing seems like a lot of money to spend to decide if we can raise money!” If the feasibility study has a positive result it may seem like an unnecessary effort. Likewise, if the results say more work needs to be done before a campaign can begin then there is a feeling that the money was wasted.

In many ways it reminds me of horsemen and veterinarians. When the horse is sick they call the vet. If the horse recovers the thinking is that you didn’t need the vet; if the horse doesn’t recover what good was the vet anyway. So, hindsight says the vet only cost money but didn’t add value. Well, you should know I always paid my equine vet bills, even before my daughter grew up to become one.

So here are six questions and how we answer them:

1   Why do we need a feasibility study before mounting a capital campaign or any special fundraising campaign?
A comprehensive will help you decide whether, when and how you should begin a major campaign of any sort. It will show you how you are perceived by your constituents and in the community, identify potential volunteers and donors and assess perceptions of how the campaign will support and strengthen your mission.

2   Why can’t we conduct an in house study and save money?
You need candid responses from respondents, not responses based on what friends and acquaintances think you want to hear. An independent third party, the consultant, gives the distance needed to elicit unbiased answers. In addition, in house studies do cost money: if conducted by staff what are their costs and what doesn’t get done when tasked with this assignment?

What specifically can be learned from a feasibility study?
  • How much money you can raise.
  • How long it will take to meet your goal.
  • How much it will cost to raise the funds.
  • Whether or not you have the infrastructure able to mount and sustain a campaign.
  • Whether or not the timing is right for your campaign. 

4    What additional benefits can be gained from a feasibility study?
  •       A wealth of information and perspectives the leadership can use when making intelligent decisions
  •       Education of a broader community about you r programs, outcomes and needs
  •       Identification of programs and projects with the strongest appeal to donors
  •      Critical points of contact between you and key prospects 

      How much does a good feasibility study cost?
  •      Costs range from $15,000 to $45,000 depending on the scope and complexity of the study.
  •      The fee should include drafting the case statement, developing the interview lists from a cross section of key prospects and community leaders, conducting the actual interviews in person, and producing a final report that will serve as a working document with recommendations for going forward. 

     What questions should a consultant be prepared to answer before being engaged? Before asking these questions you should have preselected firms to interview who have presented a clear, comprehensive and cost effective proposal.
  • What is the firm’s experience with similar organizations?
  • What will the consultants relationship be with staff and board members?
  • Who will be assigned to our project and what are their credentials?

Everyone can use a little luck.

You know the old saying, "You are what you eat."  Well if this Bon Appetit article is any indication, here are 10 ways to eat your way to good luck in the new year!